Customer Engagement Specialist

Summary

Join Patrianna, a dynamic international team passionate about delivering world-class gaming experiences. As a Customer Engagement Specialist, you will proactively connect with potential customers, guide them through onboarding, and ensure a smooth transition onto our platform. This role demands a customer-centric approach, excellent communication, and a proactive attitude. You will utilize various communication channels to convert inquiries into active users and collaborate with cross-functional teams. Patrianna offers a collaborative, remote-friendly work environment, exciting career development opportunities, and competitive compensation.

Requirements

• Hold a Bachelor’s degree
• Have a minimum of 2 years of experience in an outbound sales and customer service role
• Possess prior experience in the iGaming/online casino industry
• Have at least 6 months of voice/phone call center experience handling US-based accounts
• Have at least 6 months of experience providing email and chat support for US-based accounts
• Demonstrate excellent written and verbal communication skills with professional email and chat etiquette
• Show passion for customer satisfaction and delivering top-tier support
• Possess strong technical aptitude and proficiency in using customer-facing software

Responsibilities

• Initiate outbound communications with customers who have shown interest in our products and services
• Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process
• Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features
• Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention
• Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies

Preferred Qualifications

Have familiarity with CRM platforms

Benefits

• Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences
• Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth
• Work in a fast-growing, forward-thinking industry with exciting career development opportunities
• Receive a competitive salary and performance-based incentives