Remote Customer Engineering Manager

Summary

Enode is seeking an experienced Customer Engineer to help lead the development of their Customer Engineering function. The role involves interfacing with engineers, product managers, and leadership stakeholders to integrate Enode's API and help customers realize value from their product. The successful candidate will have 2+ years of relevant experience, be an all-rounder, have experience managing complex software projects, be an articulate communicator, a nimble operator & team player, and preferably have experience from a technical role in third-party API companies. Benefits include a stimulating work environment, competitive compensation, unlimited PTO, flexible working schedule, remote-first setup, office stipend, regular offsites, and diversity hiring policy.

Requirements

2+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer

Responsibilities

• Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs
• Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues)
• Identify and debug issues in customer implementations, and proactively make necessary fixes and/or improvements directly in the Enode codebase
• Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas
• Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc)

Preferred Qualifications

Experience from a technical role in third-party API companies

Benefits

• A stimulating, fun, and caring work environment with high drive and ambition
• Opportunity to join an early-stage climate tech startup with global aspirations
• Competitive compensation, including a very attractive employee option program
• Unlimited PTO & flexible working schedule
• A remote-first setup. We also have an office in Oslo if you want to work from there
• Stipend for setting up your home office & co-working space
• Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one)