Customer Experience Analyst

closed
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Jobs for Humanity

πŸ’΅ $147k-$158k
πŸ“Remote - United States

Summary

Join a forward-thinking global team at YUPRO Placement, a skills-first placement firm, and contribute to driving customer satisfaction and loyalty through data insights and customer-centric strategies. As a Customer Experience Analyst, you will analyze customer feedback and support interactions to identify key experience drivers and opportunities for improvement. You will use your data storytelling skills to impact real-time business decisions, influence change, and enhance customer support operations. This is a remote contract position with a preference for candidates located in the PST zone.

Requirements

  • 6+ years of experience in data analytics, data science, or similar analytical roles
  • 3+ years of experience in customer experience, support, or service analytics
  • Proficiency in SQL and data visualization tools like Tableau or Power BI
  • Strong storytelling skills to translate complex insights into executive-ready presentations
  • Experience with CX/VOC metrics (NPS, CSAT), large datasets, and statistical methods

Responsibilities

  • Identify experience gaps and improvement opportunities using data from customer feedback and tickets
  • Collaborate with support program managers to report on performance and recommend enhancements
  • Monitor customer sentiment to uncover trends and actionable insights
  • Merge feedback data with other operational sources for a complete customer journey view
  • Deliver insights to stakeholders through engaging reports and dashboards

Benefits

  • Gain exposure to high-impact CX strategies in an innovative tech environment
  • Competitive pay and the chance to work with cutting-edge tools and platforms
  • Opportunity to shape future support programs and influence organizational growth
This job is filled or no longer available