Data Analyst, Customer Success

Summary

Join a leading game analytics platform as a Data Analyst on their Customer Success team. Spearhead the delivery of data-driven solutions for game studios, overseeing customer onboarding, acting as an analytics advisor, and fostering a data-centric culture within client organizations. This key role is crucial for the US expansion of a globally recognized analytics platform. You will drive customer onboarding, translate business goals into data strategies, provide ongoing consultation, research analytics best practices, conduct deep-dive analysis, and provide product support and training. The position requires strong analytical and communication skills and experience with key business metrics. This is a remote position.

Requirements

• Bachelor's degree or higher in Mathematics, Statistics, Computer Science, or a related field
• 5+ years of experience in data analytics, with a preference for experience in gaming or digital product environments
• Strong SQL skills and proven experience building reports and dashboards
• Experience defining and analyzing key business metrics such as retention, LTV, and conversion funnels
• A solid understanding of how analytics integrates with product development, marketing, and operations
• Excellent communication, documentation, and presentation skills
• A proactive, self-motivated individual who is comfortable working with both customers and internal teams

Responsibilities

• Drive the customer onboarding process for the behavior analytics platform, including data collection design, SDK and event validation, and dashboard setup
• Serve as a strategic partner to customers, translating their business goals into measurable data strategies for collection, analysis, and reporting
• Provide ongoing consultation to support customers' digital transformation and promote best practices for data-informed decision-making
• Research and curate analytics best practices tailored to various game genres, lifecycle stages (e.g., soft launch, LiveOps), and business models (e.g., IAP, IAA, hybrid)
• Conduct deep-dive descriptive and diagnostic analysis to identify gameplay trends, monetization bottlenecks, and user segmentation opportunities
• Provide responsive product support, troubleshoot issues, and deliver on-site or remote training
• Contribute to internal knowledge bases, documenting analytical techniques, success stories, and game-specific metric frameworks

Preferred Qualifications

• Familiarity with big data technologies (e.g., data lakes, ETL pipelines) is preferred
• Experience with product analytics platforms (e.g., Amplitude, GameAnalytics, Mixpanel) is a plus
• An understanding of LiveOps, A/B testing, and in-game economy metrics is desirable
• The ability to balance hands-on analytics with customer-facing responsibilities

Benefits

• The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more
• Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility