Customer Experience Associate
closedGoComet
πIndia
Job highlights
Summary
The job is for a Customer Support role at GoComet, a dynamic SaaS start-up in the logistics sector. The role involves handling customer queries, reporting bugs, and meeting SLAs. Good communication skills are required, with video creation skills and knowledge of Excel and support tools like Freshdesk being beneficial.
Requirements
Good Communication skills
Responsibilities
- Handling Inbound Support tickets and solving the queries to the Userβs satisfaction
- Handling Inbound Support Chats and solving the queries to the Userβs satisfaction
- Reporting bugs/issues flagged by the Users to the Product team
Preferred Qualifications
- Video creation skills, good to have
- Knowledge of Excel, Support tools like Freshdesk etc good to have
Benefits
Diverse, talented, and vibrant workplace that recognizes and rewards hard work
This job is filled or no longer available
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