Customer Experience Associate

Summary

The job is for a Customer Support role at GoComet, a dynamic SaaS start-up in the logistics sector. The role involves handling customer queries, reporting bugs, and meeting SLAs. Good communication skills are required, with video creation skills and knowledge of Excel and support tools like Freshdesk being beneficial.

Requirements

Good Communication skills

Responsibilities

• Handling Inbound Support tickets and solving the queries to the User’s satisfaction
• Handling Inbound Support Chats and solving the queries to the User’s satisfaction
• Reporting bugs/issues flagged by the Users to the Product team

Preferred Qualifications

• Video creation skills, good to have
• Knowledge of Excel, Support tools like Freshdesk etc good to have

Benefits

Diverse, talented, and vibrant workplace that recognizes and rewards hard work