Customer Experience Associate

Summary

Join ReSource Pro as a Customer Experience Associate and provide front-line customer service support to clients via phone, email, and chat. You will manage inbound/outbound calls and emails, provide exceptional customer service, complete client tasks, and collaborate with colleagues. This role requires 1-2 years of customer service experience, strong communication skills, and proficiency in computer skills. Successful candidates will be detail-oriented, adaptable, and possess strong organizational and time-management skills. ReSource Pro offers a comprehensive benefits package including Day 1 medical and dental benefits, a 401k with employer match, generous PTO, and development opportunities. This is a remote position with a competitive salary.

Requirements

• 1-2 years customer service experience
• Reliability
• Ability to follow processes and procedures
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficient computer skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate
• Positive and proactive attitude
• Flexibility and adaptability to changing priorities

Responsibilities

• Manage inbound/outbound calls and emails as a subject matter expert
• Provide clear communication to brokers and insurers (via phone, email, and chat)
• Provide exceptional customer service to client customers
• Complete requested client/broker tasks and processes
• Collaborate with peers and leaders to meet client needs
• Contribute to the achievement of internal team goals

Preferred Qualifications

• Insurance background/knowledge
• A strong understanding of audit processes and procedures
• Associates degree

Benefits

• Eligible for all medical & dental benefits on Day 1
• Eligible for 401k with employer match after 12 months of employment
• Generous PTO plan with paid holidays & floating holidays
• Development & growth opportunities
• Teamwork-oriented work environment