Associate Customer Success Manager

Summary

Join HubSpot's Scaled Customer Success team as a Customer Success Manager! You will support the growth of millions of HubSpot customers in Japan, leveraging your expertise in inbound sales and marketing. This role involves providing world-class service through various communication methods, managing tasks, resolving customer challenges, and collaborating with global stakeholders. You will be instrumental in driving product adoption, account retention, and generating sales leads. The ideal candidate is passionate about customer success, possesses strong problem-solving skills, thrives in a fast-paced environment, and has experience in client-facing roles. HubSpot welcomes applicants from diverse backgrounds and offers a supportive and growth-oriented environment.

Requirements

• Passion for customer success and experience
• Ability to solve problems with curiosity, creativity, and a logical mindset
• Ability to adapt to change and thrive in a fast-paced environment
• Ability to handle difficult conversations with customers and help them overcome challenges
• Ability to manage multiple projects while maintaining attention to detail
• Ability to contribute to a positive team environment
• Aptitude for learning software and strong organizational skills
• Prior experience in a client-facing or account management role
• Growth mindset and willingness to seek feedback
• Good proficiency in English and business proficiency in Japanese

Responsibilities

• Support the success of HubSpot customers in Japan using HubSpot tools
• Become an expert in inbound sales and marketing and serve as a knowledgeable point of contact for HubSpot products and inbound marketing methodology
• Provide excellent service to customers through timely communication via phone and email
• Manage a high volume of tasks, resolve customer challenges and escalations
• Coach customers on HubSpot products through online presentations and demonstrations to drive product adoption and account retention
• Collaborate with global stakeholders to deliver programs that drive tool usage and retention, including creating, translating, and reviewing customer communications in Japanese
• Identify and present suitable leads to the sales team
• Learn and grow with other Customer Success Managers

Benefits

• Flexibility and connection, whether working remotely or from the office
• In-person onboarding for full-time Engineering roles and in-person events for Product roles (with accommodation options available)