Customer Experience Associate

Summary

Join Wisetack's Customer Experience team as a Customer Experience Associate and play a key role in ensuring customer success. You will be the primary point of contact for merchants and borrowers, providing support via phone and written communication. This role requires excellent communication skills, proficiency in Salesforce and Zendesk, and a willingness to work weekends. The ideal candidate will have 2+ years of customer-facing experience and a Bachelor's degree is preferred. Wisetack offers a competitive hourly rate, equity, and benefits. This is an opportunity to contribute to a growing fintech company with a strong company culture.

Requirements

• Bachelor's degree preferred
• 2+ years of experience working in a customer facing role
• Excellent verbal and written communication skills
• Must be willing to work weekends
• Willing to manage up to 90% of your time on customer calls
• Proficient in Salesforce
• Proficient in Zendesk or another customer services software platform
• Aptitude for learning new products, processes, and systems

Responsibilities

• Be the Go-To Expert: You’ll be the friendly voice that our merchants and borrowers call when they need help, guiding them through troubleshooting and tech support with ease. No two calls are the same – you’ll keep things exciting and solve complex issues with confidence
• Written Support: Our customers love talking to us, but sometimes they like to send us a message instead. You’ll make sure customers feel heard and cared for even through written messages. No emoji overload here – just clear, concise, and caring communication that makes customers feel like they’re getting VIP treatment every time
• Stay Ahead of the Game: Own your cases and stay on top of ongoing issues to ensure customers get the best solutions, fast
• Teamwork Makes the Dream Work: You’ll team up with teams like Product, Growth, and Engineering to solve problems, share customer feedback, and drive improvements that help us build an even better product
• Drive Improvement: Work on fun projects and initiatives within CX to make both the customer and agent experience even better – because we believe in making things awesome for everyone involved

Preferred Qualifications

Fintech experience

Benefits

• Equity
• Benefits