Customer Experience Associate

Summary

Join WorkMotion's Customer Experience Team as a Customer Experience Associate and contribute to a global, remote-first company. You will be responsible for resolving client and talent concerns, ensuring seamless operations, and enhancing customer satisfaction. This role requires strong communication, analytical, and problem-solving skills, along with 3-5 years of client-facing experience in a remote environment. WorkMotion offers a flexible work environment, well-being initiatives, subsidized gym memberships, training and development allowance, and team meetups. The ideal candidate will be fluent in English, possess a passion for customer service, and thrive in a fast-paced environment. Apply if you are within 2 hours of the Central European Timezone.

Requirements

• Fluency in English- written and spoken
• 3 - 5 years experience in a client-facing role, ideally in a remote environment
• Strong analytical and problem-solving skills
• Passion for delivering outstanding customer service and fostering strong relationships
• Effective collaborator, able to support other team members
• Ability to monitor the progress of your requests and anticipate roadblocks
• Show resilience in times of pressure
• A quiet environment for making calls and a reliable internet connection

Responsibilities

• Critically analyse and respond to queries from our customers and their employees
• Proactively track requests and ensure they are 100% resolved - own your work from A to Z
• Deliver exceptional customer service, building trust and strong relationships with clients and talents
• Take ownership of customer requests, ensuring timely and satisfactory resolution
• Assist in improving our internal processes and knowledge system
• Advocate for customer needs internally, driving continuous improvements in processes

Preferred Qualifications

• Remote working experience
• Worked with international companies
• HR knowledge is a plus

Benefits

• We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime
• We offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Work out on your terms, at a discount with our subsidised gym memberships
• With our Training & Development Allowance , you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Take part in exciting annual team meetups!