Customer Experience Consultant

Summary

Join E1, an Australian SaaS platform and one of AFR's 2022 Best Places to Work in Australia and NZ, as a Customer Experience Consultant. This role involves delivering quality support to customers and the wider E1 business, with opportunities for professional development and work-life balance.

Requirements

• You're a great communicator and a fluent English speaker
• You're proactive in learning about the industry and product to provide outstanding customer experience
• You're driven to achieve personal, team and company goals
• You're a strong team player; you're eager to help our customers and your team-mates
• You're able to manage your own day, while prioritising core team outcomes
• You're prepared to objection handle and problem solve
• You're keen to identify areas that can be improved and take ownership to influence change
• You're tech savvy and can pick up Google - Docs/Sheets/Gmail, ticketing systems and CRMs
• You have full Australian working rights and are based in Melbourne

Responsibilities

• Connect with customers to answer and resolve inbound support calls and tickets
• Perform administrative duties, which include platform upkeep and customer account management
• Make outbound account calls in regards to licences, billing, onboarding and engaging our customers on the platform
• Take part in training our customers via phone or video calls
• Collect and streamline client feedback, and communicate it across the organisation
• Work with the Customer Experience team to set and achieve team goals by contributing to key initiatives

Benefits

• A generous allowance to set up your own work from home zone each year
• The ability to work from home
• $5,000 per year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental & volunteer leave
• Partnership with Telus Health, a platform to help support the wellbeing of our team
• Business wide activities on a Friday afternoon, every 8 weeks (think escape rooms, drawing classes, games afternoons, cooking classes)