Spanish Customer Consultant

Summary

Join a leading online accommodation platform as a Customer Consultant and work remotely across Greece, utilizing your communication skills to deliver exceptional customer service.

Requirements

• Native/ Near-native level of Spanish
• Advanced level of English
• Experience in tourism is desirable, but not essential
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chats
• Identify and assess customers’ needs to achieve customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents

Benefits

• Competitive remuneration package
• Monthly performance-based bonuses
• Extra benefits per working day
• Professional growth opportunities in a leading company in the outsourcing industry
• Multinational and multicultural exposure