Remote Senior Consultant, Customer Success

Summary

Join our team as a Sr. Consultant - Customer Success at People.ai, where you will ensure the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers.

Requirements

• 5+ years of relevant work experience
• Experience working in a SaaS software company is preferred
• Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
• Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
• Experience delivering consultative engagements at a consultancy is a plus
• Comfortable working in high-velocity environments and dealing with ambiguity
• Ability to manage horizontally and vertically across internal and customer organizations
• Ability to build and cultivate relationships across business and technical stakeholders
• Experience navigating vast organizations across multiple stakeholders cross-functionally

Responsibilities

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations accordingly
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
• Always represent the People.ai brand and help grow the team and hire great talent