Trendyol Group is hiring a
Customer Experience Development Professional

Summary

Join Trendyol Express, a customer-oriented delivery platform that combines technology with flexible operations. As part of our team, you will be responsible for end-to-end shipment tracking, developing anti-handover processes, setting KPIs, and collaborating with operation teams. We offer a hybrid working model, extensive training, mentoring, and professional development opportunities.

Requirements

• Universities preferably study engineering, in addition to logistics, Business Administration, Statistics, Economics, etc. graduated
• From min. 2 years of cargo operation, logistics experience
• Proficient in using Excel
• Advanced English skills

Responsibilities

• End-to-end tracking of shipments that cannot be delivered on time
• Developing and implementing anti-handover processes and measuring impact
• Setting target KPI, tracking and sharing periodically
• Following routine reports and planning action from them, making ad-hoc analyzes
• Participating in joint work with the operation teams, being a follower of related projects and sharing the findings

Preferred Qualifications

• Analytical mindset, customer and result-oriented approach
• Able to work in a dynamic and fast-paced environment
• Solution oriented and proactive
• Able to follow the work effectively

Benefits

• Take responsibility from day one and develop your skills with a talented and diverse international team
• Experience open communication, flexibility, and a start-up spirit in our unique culture
• Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes
• Join creative and focused teams that prioritize collaboration and problem-solving
• Access our extensive training platform for continuous learning and personal growth
• Benefit from the support of a global team of experts with mentoring and professional development opportunities
• Connect with teammates regardless of physical distance through events, meetings, and social activities
• Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment