Senior Product Designer, Customer Experience
Spring Health
💵 $172k-$215k
📍Remote - Worldwide
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Job highlights
Summary
Join our team at Spring Health as we revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Senior Product Designer to build new experiences and help customers drive broader adoption with members, while understanding and supporting member needs.
Requirements
- You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design
- Impact Driven
- Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users
- Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them
- Collaboration & Communication
- Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success
- Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance
- Team-player mindset: what’s good for the team is good for individuals
- Ship Iteratively
- Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables
- Ability to give engineers guidelines so that they can move forward without fully completed designs
- Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
- Expertise in Data Visualization
- Proven experience designing intuitive and actionable data visualizations that tell a clear, relevant story to users, without overwhelming them
- Experience in designing solutions that prioritize the customer’s needs, ensuring relevant data is surfaced, easily discoverable and presented to users at the right time
- Deliver high quality designs
- Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards
- Comfortable using and contributing to Design Systems
- Excellence in: information architecture and interaction design. Expertise with Figma and prototyping
- Multiple examples of your ability to design best in class user interfaces
- Love for design: you’re not satisfied with the status quo and always think of ways to improve
- Above all, you are empathetic, genuine, adaptive, resilient and curious . You understand that our product can have a significant impact on real lives and you put users first in every decision you make
Responsibilities
- Partner closely with product, engineering, data science, and customer support to identify and ship meaningful and measurable impacts on Spring’s customer experience in alignment with Spring’s product strategy
- Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products
- Leverage data as a tool to help customers better understand and support their employees’ needs
- Design solutions to test hypotheses and gain signals for further improvements
- Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
- Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
Benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
- Employer sponsored 401(k) match of up to 2%
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
- Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
- Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Up to $1,000 Professional Development Reimbursement a year
- $200 per year donation matching to support your favorite causes
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Please let Spring Health know you found this job on JobsCollider. Thanks! 🙏