Customer Experience Digital Associate

Summary

Join our dynamic Customer Service Team at Sézane, where you'll be part of a fast-paced environment that's always innovating and improving. As a customer service representative, you'll be responsible for efficient responses to clients, mastering Sézane procedures, achieving KPIs, and working with the logistics team.

Requirements

• A minimum of 1 year of experience in a similar position is required
• Familiar with Zendesk and/or other customer service software is a plus
• Excellent organization skills
• Proficient in time management
• Sense of initiative
• A strong communicator and team player
• The position requires excellent writing skills and attention to detail

Responsibilities

• Efficient responses to clients
• Master Sézane procedures and policies, and apply them daily
• Achieving daily, weekly, and monthly KPIs
• Working with the logistic team and couriers to ensure seamless solutions are given
• Keeping an open dialogue with the management team daily
• Share Sézane DNA language across the board

Benefits

• Hourly rate of $24.04
• Yearly bonus of $3000