Customer Experience Lead

Summary

Join Kellermeyer Bergensons Services (KBS) as a Customer Experience Lead and enjoy a full-time, remote opportunity! You will manage day-to-day operations, maintain data integrity, and ensure effective communication. Responsibilities include assisting the customer service team, addressing customer inquiries, and escalating issues as needed. You will also maintain detailed records and provide information for business reviews. This role requires 3+ years of customer service or administrative experience and proficiency in Excel. KBS offers a comprehensive benefits package including medical, dental, vision, paid time off, life insurance, and more.

Requirements

• 3+ years’ experience in customer service/ administrative role
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP

Responsibilities

• Assist customer service call team members daily in responding to customer and vendor inquiries
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues
• Maintain detailed records of written and verbal communication
• Provide detailed and accurate information for quarterly business reviews, executives, and customers
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions

Benefits

• Medical, dental, vision, prescription drugs
• Paid Holidays
• Paid Time off
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics