Customer Experience Lead

Summary

Join Kellermeyer Bergensons Services (KBS) as a Customer Experience Lead! This full-time, remote position offers a competitive salary ($18-$20/hour) and focuses on day-to-day operations, data integrity, and communication. You will assist the customer service team, address customer inquiries, maintain detailed records, and provide information for business reviews. The role requires 3+ years of experience in customer service/administrative roles and proficiency in Excel. KBS offers a comprehensive benefits package including medical, dental, vision, paid time off, life insurance, disability insurance, a 401k plan, and more.

Requirements

• 3+ years’ experience in customer service/ administrative role
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP

Responsibilities

• Assist customer service call team members daily in responding to customer and vendor inquiries
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues
• Maintain detailed records of written and verbal communication
• Provide detailed and accurate information for quarterly business reviews, executives, and customers
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions

Benefits

• Medical, dental, vision, prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics