Team Lead, Customer Success

Summary

Join Deel's dynamic team as a Customer Success Manager, where you will be the primary point of contact for clients, building strong relationships and driving revenue growth. You will act as a trusted advisor, providing strategic guidance on operational and product-related matters, and advocating for clients internally. This role requires a passion for problem-solving and a collaborative spirit. You will manage a growing team of Customer Success Managers, recruiting, hiring, and training new members. You will also analyze customer and product data to identify areas for improvement and implement changes to increase revenue. This is a high-impact role in a fast-paced, rapidly growing SaaS company.

Requirements

• You have proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
• You are driven, think on your feet, and thrive in a fast-paced, challenging environment
• You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
• You are data oriented

Responsibilities

• Managing a growing team of Customer Success Managers for Deel IT; recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Preferred Qualifications

• You have experience working with clients and team members from multiple countries and across multiple time zones, preferred
• You have experience working on a remote team, preferred
• You have experience working at a high growth start-up or scale up, preferred
• You have Fintech or HRtech experience, preferred
• You are multilingual, preferred

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access