Lead Customer Success Manager

Summary

Join Figment, a leading provider of blockchain infrastructure solutions, as a Lead Customer Success Manager for the US and LATAM regions. You will manage Tier 1 accounts, driving retention and customer satisfaction. Responsibilities include proactive client engagement, revenue growth through upselling and cross-selling, and providing comprehensive platform training. You will need 7+ years of account management or sales experience in fintech or digital assets, a strong understanding of blockchain technology, and excellent communication skills. Figment offers a 100% remote-first environment, competitive benefits, and opportunities for professional development. This role requires fluency in English, with Spanish being a plus. The position offers a competitive salary and benefits package.

Requirements

• 7+ years of account management or sales experience in fintech or digital assets
• Strong understanding of blockchain technology and proof-of-stake networks
• Experience working with institutional clients such as asset managers, exchanges, or custodians
• Excellent communication skills with the ability to explain technical concepts clearly
• Strong project management and organizational abilities
• Fluency in English required; Spanish is a plus

Responsibilities

• Manage Tier 1 Accounts in US and LATAM
• Proactively engage with clients by setting up recurring strategic calls and providing thought leadership in communication channels
• Drive revenue growth through upsell and cross sell
• Set up and maintain reporting for institutional clients
• Guide customers through the Figment app and provide comprehensive platform training
• Answer questions regarding Figment products, staking, billing, reporting, and new network support
• Manage wallet address configurations and technical documentation
• Coordinate with cross-functional teams (DevOps, Product, Sales)
• Deliver protocol-specific content and network updates to customers

Benefits

• 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore. That means if you want to do your things in the office (if you’re near one), at home, or a bit of both, it’s up to you
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days
• Extended company-paid health benefits that kick in day one
• Best in class parental leave and flexible arrangements
• A home office stipend to create a space that you enjoy working in
• Monthly Wifi reimbursement
• A yearly Learning & Development budget
• 401K (US) or RRSP match (Canada)
• Stock Options in the company
• A competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!