Sparrow is hiring a
Customer Experience Manager
Sparrow
π΅ ~$80k-$95k
πRemote - Worldwide
Please let Sparrow know you found this job on JobsCollider. Thanks! π
Summary
Join our Customer Experience organization as a People Leader to lead and develop a team of Leave Specialists, ensuring world-class experiences for every client and employee.
Requirements
- 3+ years of proven people management experience (must be as a direct manager responsible for individual growth, development, and performance)
- Experience leading and managing teams of 10-12 individuals
- Experience using data, metrics, and KPIβs to effectively manage the team and drive business results
- Clear communicator - ability to provide direct feedback, and set clear expectations within team and cross-functional stakeholders
- Ability to work cross-functionally to identify and drive initiatives that prioritize customer happiness and employee satisfaction
- Thrives in a high-growth, collaborative environment
- Passionate about supporting Sparrowβs customers
Responsibilities
- Manage and Develop a Team of Leave Specialists: Manage and inspire a group of dedicated leave specialists who support our customers and their employees
- Drive individual and team performance using metrics and team KPIs
- Provide direct, constructive, real-time feedback to direct reports and peers to boost growth and performance
- Engage with your teamβs professional development
- Become very familiar with leave management and Sparrow best practices
- Build relationships with HR partners: Lead recurring meetings with our largest customers
- Build trust and loyalty among customers through impeccable commitments
- Ensure feedback is regularly collected and acted upon from customers
- In collaboration with the Sparrow team, build a better product: Collect and share customer feedback from team members
- Collaboratively identify inefficiencies and implement process improvements
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Please let Sparrow know you found this job on JobsCollider. Thanks! π