Remote Customer Experience Project Manager

Summary

Join Ridgeline as a Customer Experience Project Manager and lead end-to-end implementations of the Ridgeline enterprise cloud software for investment management customers. You will directly interact with internal and customer stakeholders to define and deliver an agreed-upon scope of services in a project management capacity.

Requirements

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or related field of study
• 5+ years of experience leading investment management software implementations in a customer-facing role
• Investment management industry knowledge of front office and back office systems, workflows and processes (ex. portfolio accounting, performance measurement, trading, reconciliation, data, compliance, reporting, etc.)
• Skilled Project Management practitioner with a proven track record; adept at coordinating functional and technical resources
• Ability to work independently, with general direction and guidance; highly organized with excellent time management skills and the ability to manage competing priorities with a hands-on approach
• Innate curiosity and proven ability to learn new software technologies quickly
• Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership

Responsibilities

• Project Planning and Design: Define project goals, plan scope, allocate resources, and set timelines
• Team Leadership: Lead and motivate the project team, assign tasks, and ensure collaboration
• Stakeholder Communication: Serve as the primary point of contact for stakeholders, ensuring clear communication and managing expectations
• Budget Management: Oversee the project budget, ensuring cost-effectiveness and financial tracking
• Quality Control: Ensure project deliverables meet quality standards and stakeholder requirements
• Risk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise
• Project Evaluation: Assess project outcomes against objectives, analyze performance, and report on results to stakeholders
• Hands-On Task Execution: Directly engage in and complete critical project tasks as necessary to support team efforts and project success

Benefits

• 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement
• Unlimited vacation
• Educational and wellness reimbursements
• $0 cost employee insurance plans