Customer Experience Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Manager, Customer Experience Management (CEM). Lead and mentor a team of CEMs focused on our most strategic customers. Drive CEM strategy and ensure exceptional service delivery, value realization, and project execution. Achieve or exceed quarterly revenue goals tied to retention, growth, and adoption. Collaborate with various teams to maintain customer health and proactively identify growth opportunities. Contribute to customer success within an innovative and collaborative company.

Requirements

• 5+ years of experience as a CSM, CEM, PM or related customer-facing revenue-focused role ideally within security or cloud
• 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts
• Proven track record of mentoring and managing high-performing revenue teams
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility

Responsibilities

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers
• Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region
• Drive CEM strategy and customer deliverables to continuously grow the impact of your team
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption
• Maintain and report accurate customer health and project status within the region while collaborating with sales peers
• Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success
• Identify and activate strategies to proactively identify and grow value within accounts
• Collaborate effectively cross-functionally with key teams including Deal Desk, Legal and Operations
• Act as an escalation point for the team around at-risk customers