Product Manager, Customer Experience Platform

Summary

Join Logixboard, a rapidly growing customer experience software company in the freight forwarding industry, as a Product Manager. You will play a key role in evolving our platform, focusing on creating intuitive experiences for logistics service providers and their clients. This position demands a strong UX sensibility, deep customer empathy, and a data-driven approach to product development. You will collaborate with cross-functional teams, define product roadmaps, gather customer feedback, and launch new features. The ideal candidate possesses 3-5 years of product management experience in a B2B SaaS environment, a proven track record of success, and excellent communication skills. Logixboard offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• 3-5 years of experience in product management, preferably in a B2B SaaS environment
• Prior experience in startups or fast-paced environments
• Proven track record of successfully launching and managing SaaS products
• Excellent analytical, problem-solving, and communication skills
• Experience working with cross-functional teams in an agile environment
• Ability to prioritize and make data-driven decisions
• Familiarity with tools like Linear, Mixpanel, Figma or similar

Responsibilities

• Define and execute the product roadmap, ensuring alignment with business objectives and customer needs
• Gather and analyze customer feedback, market trends, and competitive insights to drive feature development
• Collaborate closely with product designers and engineers to deliver high-impact product enhancements loved by customers
• Develop detailed product requirements, user stories, and acceptance criteria
• Partner with sales, marketing, enablement, and account management teams to define go-to-market strategies and drive product adoption
• Monitor product performance using analytics and KPIs, iterating on features to optimize engagement and retention
• Act as a customer advocate, ensuring seamless user experiences across the platform
• Participate in the agile development processes, including sprint planning and backlog grooming

Preferred Qualifications

Experience in the logistics or supply chain industry

Benefits

• Remote-first company; work from anywhere
• Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability
• 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family
• 401(k) plan
• Flexible Time Off (average is 4-5 weeks)
• A yearly Learning and Development budget of $500
• Laptop, monitor, keyboard and mouse provided, plus a one time WFH budget of $1,000