Customer Experience Operations Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Senior Revenue Operations Manager. You will play a crucial role in supporting the Customer Experience team by managing CRM systems, utilizing data analytics for data-driven decisions, and optimizing revenue operations. This role requires strategic planning, process improvement, technology management, cross-functional collaboration, and data analysis to ensure effective scaling and goal achievement. The position demands significant experience in revenue operations and Salesforce expertise. MagicSchool offers a comprehensive benefits package including unlimited PTO, fully covered health insurance, and other perks.

Requirements

• 5+ years work experience
• Track record of success
• Startup experience
• Recent IC experience
• Salesforce experience is required

Responsibilities

• Develop strategies to optimize revenue across sales, marketing, and customer success, using data analysis and forecasting
• Identify and improve inefficiencies in the revenue cycle to enhance productivity and streamline operations
• Manage the selection and implementation of CRM systems and other technologies that support revenue operations
• Collaborate with sales, marketing, and customer success teams to align goals and maintain clear communication
• Provide regular reports on key performance indicators, analyze trends, and offer actionable insights to senior management

Benefits

• Unlimited PTO
• 100% employer covered health insurance
• A wellness stipend
• A 401(k) match
• Vision/dental insurance