Customer Experience Operations Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as their Customer Experience Operations Manager. You will manage crucial systems like CRM tools and leverage detailed analytics for data-driven decisions. This role is vital for optimizing operations and ensuring scalable growth. Responsibilities include strategic planning and analysis, process optimization, technology management, cross-functional collaboration, and data analysis. The ideal candidate has 5+ years of experience, a proven track record, startup experience, recent individual contributor experience, and Salesforce expertise. MagicSchool offers a unique culture, flexible remote work, unlimited time off, employer-paid health insurance, stock options, 401k matching, and a wellness stipend.

Requirements

• 5+ years work experience
• Track record of success
• Startup experience
• Recent IC experience
• Salesforce experience is required

Responsibilities

• Develop strategies to optimize revenue across sales, marketing, and customer success, using data analysis and forecasting
• Identify and improve inefficiencies in the revenue cycle to enhance productivity and streamline operations
• Manage the selection and implementation of CRM systems and other technologies that support revenue operations
• Collaborate with sales, marketing, and customer success teams to align goals and maintain clear communication
• Provide regular reports on key performance indicators, analyze trends, and offer actionable insights to senior management

Benefits

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend