Aviron is hiring a
Customer Experience Specialist

Summary

The job description is for a Customer Experience Specialist role at Aviron, a fitness company that offers game-based workout equipment. The role involves handling customer inquiries through various channels, product demos, and other duties as assigned. The company offers benefits such as education allowance, unlimited essential days, vacation time, employee stock ownership plan, annual discretionary bonus, free rower, team on-sites, 100% employer paid benefits, all the best tech, and remote work opportunities.

Requirements

• 1+ Years of experience in a customer service or equivalent role
• Exceptional verbal and written skills in English
• Ability to type quickly and accurately in a live chat
• Logic mind set to resolve customers’ issues
• Experience with CRM systems
• Experience with Netsuite an asset
• College diploma or University degree preferred

Responsibilities

• Maintain a solid understanding of all company products, channels and company policies/terms
• Listen, understand and respond to incoming member inquiries and/or complaints via live chat, phone, email and social media, warmly and direct to the Tech Support Team when appropriate
• Process orders, cancellations, returns and verify account information when necessary
• Submit shipping claims when deliveries do not go as planned
• Educate potential members on hardware and software features through video call product demos
• Complete any ad hoc project as assigned and other duties as requested

Benefits

• $5,000 annual education allowance
• Unlimited Essential Days
• 3 weeks vacation
• Employee Stock Ownership Plan
• Annual discretionary bonus
• Free rower
• Team on-sites
• 100% employer paid benefits
• All the best tech