Career Renew is hiring a
French -Speaking Customer Experience Specialist, Romania

Summary

Career Renew is recruiting a French-Speaking Customer Experience Specialist for an onsite position in Bucharest, Romania. Key responsibilities include providing exceptional customer service across various communication channels, responding promptly to customer inquiries, and ensuring customer satisfaction. Proficiency in French (C1 level) and English (B2 level) is essential, with prior experience in an international airline environment/operations being advantageous.

Requirements

• Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution
• Proficiency in Microsoft Office and Outlook
• Willingness to work in a contact center environment. (full time Work from Office)

Responsibilities

• Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms
• Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn
• Communicating with customers through various channels in French and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times

Preferred Qualifications

• Prior experience in an international airline environment/operations is advantageous but not mandatory
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus
• Graduates in any discipline or undergraduates are welcome