Customer Experience Specialist

Summary

Join Bump Boxes, a company passionate about making moms' lives easier, as a Customer Experience Specialist! We offer unparalleled customer service and amazing products. This role requires exceptional customer care, handling inbound calls, chats, emails, and order entry. You will work with management to improve processes and contribute to our growth. We value professional development and offer a family-friendly atmosphere. This is an immediate opening for a motivated individual who thrives in a fast-paced environment.

Requirements

• Possess customer service experience (phone experience preferred)
• Possess strong communication skills (verbal and written)
• Possess excellent decision-making abilities
• Be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
• Maintain regular attendance and punctuality

Responsibilities

• Answer inbound customer calls
• Provide chat help
• Handle outbound customer follow up
• Enter orders
• Answer emails
• Perform data entry
• Perform filing duties
• Perform other tasks in various computer systems as assigned
• Work with management to plan, organize and implement processes that enable our continued growth
• Provide exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking
• Answer incoming calls, text, emails and chats across multiple platforms
• Understand and promote Bump Boxes products, culture and values
• Assess the unique needs of customers using consultative methods and recognizing potential sales opportunities
• Be willing to help team members complete various tasks to accomplish organizational goals
• Maintain strict confidentiality of customer information
• Fully utilize the systems, tools, training, and resources provided to maximize potential
• Assist other departments with varies tasks as needed

Benefits

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family Friendly Atmosphere