Customer Experience Specialist

Summary

Join onX as a Customer Experience Technician (Fixed-Term) and provide best-in-class support to customers through various channels, including phone, email, SMS, and live chat. You will leverage your advanced communication skills and tech-savviness to educate customers and solve complex issues. This role involves documenting customer feedback to aid product development and advocating for comprehensive solutions. You will also have the opportunity to upsell products and receive incentive pay. The position is a seasonal role, starting August 4, 2025, and ending the last week of December 2025, with a potential for an assignment completion bonus. The work location can be Missoula, Bozeman, or remote from Montana, with a hybrid work model available.

Requirements

• One (1) to three (3) years of experience in a customer service or related position
• Exceptional interpersonal skills; ability to be the customer’s advocate
• Experience working in a fast-paced environment
• Ability to problem-solve and think on your feet
• Ability to maintain a flexible schedule during hunting seasons, including scheduled coverage on Saturday or Sunday
• Organized, detail-oriented, and a skilled multi-tasker
• Motivated and positive attitude
• A shared passion for and ability to demonstrate onX’s Company Values
• Permanent US work authorization is a condition of employment with onX

Responsibilities

• Serve as the main point of contact for onX customers via phone, email, sms, or live chat
• Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices
• Solve complex customer issues by using the toolset provided
• Play a vital role in product development by documenting and sharing end-user suggestions and issues
• Maintain a high satisfaction rating while always acting in the customer's best interest
• Advocate for comprehensive solutions to customer-facing problems
• Upsell our product when beneficial to the customer; incentive pay eligible

Preferred Qualifications

• Bachelor’s Degree preferred
• Call center experience
• Passion for the outdoors
• OnX Product Knowledge
• Experience working with customer service software

Benefits

• Competitive salary
• Medical benefits including a no-monthly-cost medical plan
• PTO accrual (vacation, holidays, sick time)
• 401k matching at 100% the first 3% you save and 50% from 3-5%
• Eligible for an assignment completion bonus at the end of the contract
• Amazing outdoor industry perks