Customer Experience Specialist

Summary

Join Spreetail, a rapidly growing ecommerce company, as a Customer Experience Specialist! In this remote position, you will directly communicate with customers via phone and email, resolving issues and providing solutions. You will think critically, drive innovative solutions, and support customers, vendors, and marketplace partners. Success in this role requires strong critical thinking, effective time management, and the ability to multitask. The position is remote, requiring a suitable home workspace setup including specific computer specifications and reliable internet.

Requirements

• Critical thinking without losing sight of the details
• Accepting open feedback and accountability
• Ability to multitask and prioritize effectively
• Accuracy in typing
• Proven track record of effective time management skills
• This is a remote position and requires candidates to have an available work-from-home setup
• 4th generation or higher, at least Intel i3 or equivalent processor
• At least 4GB RAM
• Windows 10 and above or MAC OSX operating system
• You are required to provide your own dual monitors
• A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
• PC Headset
• A high-definition (HD) external or integrated webcam with at least 720p resolution

Responsibilities

• Communicate directly with our customers via phone and email
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Drive innovative and creative solutions to protect revenue
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives

Benefits

Remote work