Xero is hiring a
Customer Experience Specialist

Summary

Join Planday, a leading digital solution for scheduling and workforce management, as a part-time Customer Experience Consultant. You'll engage with customers, provide support on the Planday platform, and collaborate with our team to deliver exceptional customer service.

Requirements

• Fluent in English and Swedish (additional languages are a plus)
• Comfortable working with technology and direct customer contact
• Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning
• Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly
• Customer-Centric: Passionate about helping people and maintaining a positive communication tone
• Problem Solver: Proactive, creative, and capable of thinking outside the box
• Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company
• Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't

Responsibilities

• Engage with customers via telephone, online chat, and email
• Assist customers with using Planday, offering best practices for scheduling and administration
• Analyze and troubleshoot issues before escalating to our second line of technical support
• Serve as a link between customers and our product/engineering team
• Proactively identify and implement the best solutions for our customers and team

Benefits

• Benefits like pension, health insurance, inclusive support for new parents and generous vacation
• On top of your annual base salary, you are offered to be part of an Employee Share Plan
• Flexible remote work
• Strong social culture with lots of team and company activities
• Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
• Healthy work-life balance and autonomous approach to work. We trust in you and your abilities