DealerOn is hiring a
Customer Specialist I

Summary

Join DealerOn as a Customer Specialist I (CS I) to provide outstanding technical support to customers, resolve customer issues through multiple contact channels, and enhance the customer experience by demonstrating a consultative servicing approach. This is a remote mid-level position with a salary range of $37,500 - $66,300.

Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification
• Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner
• 3+ years of technical support delivery experience
• 1+ years of DealerOn experience or hands on experience with DealerOn’s products

Responsibilities

• Be an active member of the support team that is tasked aiding in ticket creation, root cause identification, issue resolution, notification of incident reports and demonstrating service delivery best practices with an emphasis on first call resolution
• Invest in ongoing personal skills development to ensure technical expertise and industry specific skills are constantly expanded and honed
• Ensure that daily individual case quotas are met or exceeded, and the customer’s technical issues are resolved in a professional, empathetic, and effective fashion according to team processes

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account