Remote Customer Experience Supervisor

Summary

Join CookUnity as a Customer Experience Specialist and help improve our clients' experience by answering questions, clearing doubts, and solving day-to-day issues. You'll be part of an exciting team that's growing month to month, and you'll have the opportunity to work with different cases that require time-sensitive responses.

Requirements

• You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
• You have an outstanding level of English (oral and written) and effective communication skills
• You are customer centric and love helping people
• You are very organized, even under pressure
• You have a positive attitude, great people skills, supportive and your are willing to go the extra mile for a team member
• Your North Stars are Quality and Empathy

Responsibilities

• Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction
• Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner
• Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
• Escalate critical cases and exceptions to CX Supervisor for proper follow up
• Process orders, forms, applications, and general subscription requests
• Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Benefits

• Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
• Work remotely: design the life that you want
• Enjoy 15 days of vacation each year from start date
• Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
• Compassionate Leave: 3-5 days each time the need arises
• Personalized English coach