Customer Growth Manager

Summary

Join Cloudbeds as a Customer Growth Manager and focus exclusively on upselling and cross-selling to existing customers. You will build and manage a customer pipeline to achieve above-quota sales performance, ensuring high-quality deals. This role requires exceeding ambitious targets, developing strong stakeholder relationships, and proactively identifying upselling opportunities. You will prepare and deliver sales presentations, collaborate with other teams, and stay updated on industry trends. The ideal candidate possesses a proven track record in sales, preferably in hotel tech, along with hospitality experience and strong communication skills. Cloudbeds offers a remote-first work environment and various benefits.

Requirements

• Proven track record of success in sales, with a focus on upselling or account management, preferably within the hotel tech space
• Experience and/or education in hospitality operations
• Strong understanding of hospitality industry trends and challenges
• Ability to build and maintain long-term relationships with clients
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Self-motivated and goal-oriented, with a relentless drive to exceed targets
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I
• Willingness to travel as required ( < 10% )

Responsibilities

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team
• Develop and maintain strong relationships with key stakeholders and decision-makers
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve

Preferred Qualifications

Demonstrable success in selling PMS or other hotel tech software

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer