Naked Wines is hiring a
Customer Happiness Advisor

Summary

The job is for a temporary Customer Happiness Advisor position at Naked Wine company, working remotely or in their UK head office in central Norwich. The role involves helping customers with their accounts, tracking deliveries, learning about the company's crowd-funded wines and winemakers, and providing top-notch customer service. The hours are full time (37.5 hours per week, spread over 5 days) and the position is open until the end of October 2024.

Requirements

• An honest and empathic approach is a must
• Dedicated to providing top-notch customer service

Responsibilities

• Answering calls and emails to help our customers make the most of their accounts
• Helping customers track their deliveries
• Learning about our crowd-funded wines and winemakers

Benefits

• A competitive salary of £12/hour
• Comprehensive induction training
• Access to mental health buddies, mindfulness training and the Headspace app
• Various gifts