Sonar is hiring a
Technical Account Manager, Remote - United Kingdom, Switzerland
![Logo of Sonar](https://cdn.jobscollider.com/logo/sonarsource-4458-0.webp)
Please let Sonar know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for an Account Manager at Sonar, a global software company specializing in clean code solutions. The role involves growing Sonar's presence within accounts, improving account maturity, and acting as a trusted advisor to clients. The company values a dynamic work culture, work-life balance, continuous learning, and diversity.
Requirements
- Proven practical experience (at least 5 years) in software development or DevOps engineering
- At least 5 years of experience in pre- or post-sales customer-facing activities
- High listening skills and the ability to formalize and abstract elements expressed by customers and partners
- Excellent presentation skills with strong written and verbal communication skills
- Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
- Attention to details
- A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
- Autonomy to run your activity/plans with limited supervision
Responsibilities
- Grow the usage of the Sonar solution within Accounts
- Increase the overall Account Sonar maturity
- Lower the risk of Account churn or downgrade
- Increase Account satisfaction, reduce the number of escalations
- Increase the number of Sonar sponsors in the Account
- Establish and maintain Sonar as a Trusted Advisor in the Account
- Entice Accounts to stay current on an Active version of Sonar, to get maximal value
- Influence Sonar roadmap to meet Account needs
- Actively listen and formalize Account technical pains or other adoption inhibitors
- Work on plans to overcome customer pains and inhibitors
- Report product technical or functional gaps internally and advocate for their resolution
- Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
- Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
- Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
- Recruit customer development teams not currently using Sonar
- Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
- Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
- Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
- Run Quarterly Business Reviews (QBR) with Account Sales representatives
- Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
- Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
- Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
- Track product development within Sonar in order to maintain product expertise
Benefits
- Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice
- We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
- We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work
- We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them
- We prioritize Diversity, Equity, and Inclusion: At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- 💰$128k-$151k📍United States
- 💰$124k-$149k📍Worldwide
- 💰$85k-$90k📍United States
- 💰~$120k-$185k📍United States
- 💰~$73k-$91k📍Australia
- 💰~$73k-$91k📍Singapore
- 💰$131k-$170k📍United States
- 💰$100k-$195k📍Worldwide
- 💰$131k-$170k📍United States
- 💰~$80k-$120k📍Colombia
Please let Sonar know you found this job on JobsCollider. Thanks! 🙏