Agent IQ is hiring a
Customer Integrations Engineer in Worldwide

Summary

The job is for a Customer Integration Engineer who will lead technical communications, planning, and engineering to integrate partners' web platforms and mobile applications with Lynq platform. The role involves direct customer communication (30%), delivering customer integrations (30%), improving integration capabilities (40%), and creating processes for monitoring customer onboarding and quality at scale.

Requirements

• At least 6 years of software engineering/technical consulting experience
• 3+ years experience working directly with external customers
• Ability to write technical documents and communicate technically complex concepts to a variety of stakeholders with varying degrees of technical knowledge

Responsibilities

• Independently collaborate with partners and key technical stakeholders to understand their platform and integration requirements
• Understand and explore various integration environments to understand feasibility and delivery requirements
• Work with PMs and product engineers on trade offs and gaps to deliver next generation integration capabilities
• Create processes and systems to monitor customer onboarding and quality at scale
• Talking directly with various customers on a frequent basis to gather information and propose solutions
• Taking ownership of onboarding success for each of our customers
• Maintain and improve our integration documents and platform SDK
• Writing clean and maintainable code and tests suitable for partner samples
• Drafting design proposals for customers to explain our integration solutions
• Collaborating with internal stakeholders to deliver platform capabilities necessary for customer success

Preferred Qualifications

• Experience with mobile hybrid development–both iOS and Android a plus
• Experience building production infrastructure with Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP)
• Experience with security integration technologies (Oauth, SAML, OIDC) or vendors (Auth0, OKTA, Ping)
• Experience collaborating with engineers in remote locations across different time zones
• Experience with fintech platforms (Q2, Jack Henry, Fiserve)

Benefits

This is a remote work from home position