Fiddler AI is hiring a
Field AI/ Customer Success Engineer

Summary

The job is for an AI/ML specialist at Fiddler, a startup focused on building trustworthy AI solutions. The role involves acting as a trusted advisor to customers, developing interpretable machine learning tools, ensuring technical success for customer onboarding, and spearheading new opportunities. The ideal candidate should have a BE/ME in Computer Science (AI/ML specialization), 2+ years of real-world experience working with ML models in production, and strong coding skills in Python.

Requirements

• BE/ME in Computer Science (AI/ML specialization), Statistics, Mathematics, or equivalent
• 2+ years of real-world experience working with ML models in production
• Comfortable with Kubernetes and public Cloud environments (AWS, Azure, GCP)
• Working knowledge of tools used for structured and unstructured data, messaging and workflow tools at scale. Tools like Hadoop, MongoDB, Snowflake, Bigquery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLFlow, Luigi, Kubeflow, Argo
• Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
• Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
• Strong coding skills, preferably in Python

Responsibilities

• Act as a trusted advisor to our customers
• Build relationships with technical stakeholders
• Act as the ‘Voice of the Customer’; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
• Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform
• Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion

Preferred Qualifications

Experience with large-scale industrial applications of deep learning in domains like Computer Vision, NLP and/or Speech-to-Text, a plus

Benefits

Opportunity for growth in the rapidly innovating AI and ML industry