Customer Journey Analytics Engineer

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Credera

πŸ’΅ $135k-$156k
πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as a Customer Journey Analytics (CJA) Engineer and play a critical role in designing, implementing, and maintaining analytics solutions using Adobe Customer Journey Analytics (CJA) and other tools. You will be responsible for data integration, visualization, reporting, and collaborating with cross-functional teams. This is a remote, contract position (Corp to Corp) with East Coast hours, lasting 12+ months, and offering an hourly rate of $65-75 USD. The ideal candidate will possess strong data analytics experience, proficiency in programming languages, and excellent communication skills. This role requires a Bachelor's degree and 3+ years of experience in analytics or data engineering.

Requirements

  • Bachelor’s degree in Computer Science, Data Analytics, Marketing, or related field
  • 3+ years of experience in analytics or data engineering roles, preferably with: Adobe Customer Journey Analytics (CJA)
  • Adobe Analytics
  • Other analytics tools such as Google Analytics, Tableau, or Power BI
  • Strong understanding of data modeling, SQL, and ETL processes
  • Proficiency in programming languages such as Python or R for data manipulation and analysis
  • Hands-on experience with visualization tools to build dashboards and reports

Responsibilities

  • Configure and manage Adobe Customer Journey Analytics (CJA) for tracking and analyzing customer interactions across various channels
  • Design and implement data views, calculated metrics, and dimensions in CJA
  • Collaborate with data teams to ingest and prepare data for use in CJA, ensuring accuracy and compliance
  • Integrate online and offline data sources to create unified, actionable insights
  • Develop dashboards and reports to visualize customer journeys and key performance metrics
  • Provide actionable insights to business stakeholders to enhance customer experiences and improve ROI
  • Partner with marketing, product, and IT teams to align analytics solutions with business goals
  • Support the creation of A/B tests and other analytics experiments to optimize customer journeys
  • Stay updated on new features and capabilities in Adobe CJA and related Adobe Experience Platform (AEP) tools
  • Train and support internal teams on using CJA effectively
  • Ensure data governance, security, and compliance standards are met in all analytics activities

Preferred Qualifications

  • Experience with Adobe Experience Platform (AEP) and its components (e.g., Real-Time CDP, Journey Orchestration)
  • Familiarity with data integration tools such as Kafka, Azure Event Hubs, or AWS Glue
  • Knowledge of A/B testing frameworks and decision science
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Ability to work collaboratively in cross-functional teams

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