Remote Customer Lifecycle Specialist

Summary

Join Brandwatch's Commercial Operations department as a Customer Lifecycle Specialist and help shape an outstanding experience for customers by designing, executing, and managing customer journey processes.

Requirements

• Experience in a Customer Success, Operations or Product Marketing role
• Experience with CRM systems (e.g. Salesforce or Gainsight), ideally with knowledge in administration
• You thrive in a communicative role and take initiative in connecting with people
• Affinity with a technical environment, system operation and data
• Team player and positive attitude
• Analytical, structured and well organized
• Strategic thinking

Responsibilities

• Become subject matter expert on the customer lifecycle from conception to implementation
• Be the owner of our customer journey systems and automations
• Help design and shape the customer journey at Brandwatch
• Manage implementation of end-to-end integrated communication campaigns, from coordination of business requirements to technical execution
• Analyse the effects of our customer journey related efforts on our customers
• Collaborate across the business to map customer touchpoints
• Track and optimize communication workflows
• Build out customer segmentation
• Help us use Customer Success resources more efficiently
• Implement best practices and identify areas for process improvement