Customer Onboarding And Support Specialist

Summary

Join BrandBastion, a fast-growing AI leader in social media brand protection, as a Customer Onboarding & Support Specialist. This remote (LATAM) role blends onboarding, support, and operations, requiring tech-savviness and a passion for helping customers succeed. You will own onboarding for essential customers, convert trial users, provide pre- and post-launch support, act as an implementation expert, and improve internal operations. Collaboration with cross-functional teams is key. BrandBastion offers competitive compensation, 4+ weeks of paid time off, and opportunities for growth within a remote-first, global team.

Requirements

• Excellent English communication skills — both written and verbal
• Strong understanding of social media platforms and digital marketing
• Experience in a customer-facing role (onboarding, implementation, CX, tech support, or operations)
• A natural problem-solver who takes ownership, learns quickly, and loves helping customers
• Comfortable with shifting priorities and wearing many hats in a fast-moving, agile environment
• Tech-savvy — quick to pick up new tools and platforms

Responsibilities

• Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
• Convert trial users into happy paying customers by showcasing value early and often
• Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
• Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
• Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
• Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
• Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team

Benefits

• Competitive compensation + 4+ weeks paid time off
• Remote-first: Work from anywhere in LATAM while collaborating with global teammates
• Global team meetups: Connect in person with your colleagues around the world