Customer Support Specialist

Summary

Join Aircall as a Customer Support Specialist and become a customer advocate, efficiently identifying and resolving issues, providing product education, and recommending technical solutions. You will work closely with a global support team to ensure prompt issue resolution and high customer satisfaction. This remote position based in France offers opportunities for growth and learning within a fast-growing, collaborative environment. Aircall values its employees and provides a supportive, transparent, and collaborative work culture. The role requires strong communication skills, technical aptitude, and experience in a SaaS B2B customer support role. Aircall offers competitive salary and benefits.

Requirements

• Have 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
• Be fluent in English, German, and French
• Possess excellent written and verbal communication skills
• Be familiar with ticketing tools and systems
• Understand how CRM systems work
• Have a strong understanding of basic computer skills
• Possess technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• Have a curiosity to understand and troubleshoot complex customer inquiries
• Have a strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Be able to multi-task across different platforms and forms of communication
• Be willing to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Work closely with clients to identify, solve, escalate, and advise them on their questions and concerns
• Serve as a customer advocate at Aircall
• Work closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times

Preferred Qualifications

Be fluent in another European language

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)