Customer Onboarding Manager

Summary

Join Postscript as a Customer Onboarding Manager and guide our largest customers through the platform setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting issues to ensure strong customer returns within 60 days. This role involves collaborating with internal and external teams and directly contributes to our ambitious growth plans. The position is fully remote, offering a competitive salary and benefits package. You will work with enterprise-level customers, requiring experience in SaaS, software, or a related tech field. Success in this role demands strong problem-solving skills and a process-oriented approach.

Requirements

• 4+ Years in a customer-facing role
• Experience project managing multiple priorities with Enterprise-level customers
• Demonstrated problem solving abilities, including with complex technical issues
• Strong process-orientation and ability to drive a consistent and repeatable experience

Responsibilities

• Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
• Consistently meet and exceed onboarding health targets
• Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience
• Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

Preferred Qualifications

• Experience in SaaS, software or closely related tech preferred
• Ecommerce or martech experience highly preferred
• Experience in a high-growth, early stage environment preferred

Benefits

• Salary range of USD $87,000-$99,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance