Customer Onboarding Manager

Summary

Join Deel as a Client Onboarding Manager and become the face of the company for clients, both internally and externally. You will be responsible for onboarding clients, establishing lasting relationships, and serving as a trusted advisor, providing strategic guidance on operational and product-related issues. This role also involves advocating for clients internally, promoting new products and capabilities to expand their business with Deel. You will manage the onboarding process through effective project management, ensuring timely completion. This is a dynamic role in a fast-paced environment requiring a high degree of responsibility and a passion for growth. Deel offers a competitive compensation package and benefits.

Requirements

• Fluent level of French and English
• Minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal
• Excellent communicator with great written and presentation skills
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Onboard clients and set them up for durable relationships with Deel to enable long-term success
• Serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues
• Be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel
• Facilitate on-time onboarding through project management of all stakeholders involved

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access