Customer Onboarding Manager

Summary

Join SevenRooms as a Customer Onboarding Manager and develop, implement configuration and launch strategies for clients. You will analyze client challenges to accelerate product adoption, ensuring their long-term success. This role involves managing onboarding activities, diverse implementation projects, and collaborating with stakeholders. You will be a product expert, helping clients optimize platform utilization. The position requires strong communication, project management, and problem-solving skills within a fast-paced environment. SevenRooms offers a comprehensive benefits package including a fresh start program, equitable compensation, comprehensive benefits, employee programs, and learning and professional development opportunities.

Requirements

• 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

Responsibilities

• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
• Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
• Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
• Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to supplemental medical coverage (inpatient & outpatient), vision care, and dental care
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice