Customer Onboarding and Enablement Specialist

Summary

Join LogicManager's Advisory Team as an Onboarding and Enablement Specialist! You will facilitate customer onboarding, develop educational resources, conduct enablement sessions, and consult with clients to ensure successful implementation of our risk management software. This role requires strong communication, analytical, and problem-solving skills, along with 3+ years of customer-facing experience in a similar role. A Bachelor's degree is required, and proficiency in CRM software (like HubSpot) is essential. LogicManager offers a 100% remote work environment, competitive benefits including 401k matching and flexible PTO, and a supportive, award-winning company culture. You'll contribute to customer success and company growth while developing your career within a dynamic, global organization. We prioritize work-life balance and offer opportunities for professional development.

Requirements

• Bachelor’s degree
• 3+ years of customer-facing experience in an Implementation or CSM role
• Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required
• Authorized to work in the US (sponsorship unavailable)

Responsibilities

• Facilitate customer onboardings across various industries, sizes, and job functions
• Develop and Curate Customer Enablement Resources: Create and maintain accessible educational materials, including webinars, LogicManager University (LMU) articles, resources for our AI-powered LogicManager Expert (LMX), and Source of Truth resources, to empower customers with ongoing tools and best practices
• Facilitate Customer Enablement Sessions: Host interactive sessions with existing customers to promote the adoption of best practices
• Consultative Approach: Collaborate with customers to adopt best practices, drive business value, and build strong relationships
• Progress Tracking & Demonstration: Guide customers through onboarding milestones, Boards, and Senior Management, and ensure alignment with goals
• CRM Utilization & Documentation: Utilize HubSpot as the primary CRM tool to record implementation updates and customer interactions for effective tracking
• Product Collaboration: Partner with Product Management to provide actionable feedback from customers, representing their needs and experiences to inform product enhancements and align solutions with customer goals
• Contribution to Growth: Actively contribute insights for customer marketing, account management, and product development, impacting company growth and enhancement
• Cultural Engagement & Career Growth: Embrace our company culture, leveraging active participation as a means to foster career growth and development opportunities

Preferred Qualifications

• Experience with Google Suite is a plus
• Strong communication skills
• Cross-functional collaboration
• Analytical problem-solving
• Critical reasoning

Benefits

• Competitive salaries
• 401(k) with matching
• Flexible paid time off
• 100% Remote Workforce
• Frequent company-sponsored activities and events