Customer Operations, CS Tools & Analytics

Summary

Join Narvar's growing team as a skilled PMO Manager to drive the success of key business initiatives. You will manage and deliver projects aligned with Narvar's strategic objectives, creating detailed plans, analytics, and executive reports. This role demands strong collaboration with leadership and stakeholders to complete high-impact projects. You will develop project plans, track progress, conduct analytics to inform decisions, and mitigate risks. The position requires experience in project/program management or consulting, strong communication, and proficiency with project management and analytical tools. Narvar offers a dynamic and collaborative work environment.

Requirements

• 5+ years of work experience in project management, program management and/or management consulting
• Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
• Thinks strategically to ensure alignment of projects with company strategy and goals
• Strong ability to assess risks and issues and develop mitigation plans
• Excellent communication skills, with the ability to present complex information clearly to executives and stakeholders
• Proficiency with project management software / tools (e.g., JIRA, Monday.com) for tracking performance
• Proficiency with data sources (e.g. Salesforce) and analytical tools (e.g. Google sheets, Excel)
• Proficiency with creation of crisp, clear presentations (Google slides, PowerPoint)
• Data-driven, detail-oriented individual with demonstrated ability to work through complex problems using data
• Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
• Thrives in a fast-paced and dynamic environment
• Experience with SAAS, B2B required

Responsibilities

• Develop detailed project plans with timelines, dependencies and key milestones
• Oversee tracking and reporting on the progress of projects, including timelines, risks and outcomes (KPIs)
• Conduct analytics to inform decisions, and create presentations with appropriate visualizations to support recommendations
• Develop and execute risk mitigation plans, stakeholder engagement and change management plans
• Coordinate with teams across Narvar to ensure appropriate resources and inputs (including research and analytics) are organized and incorporated
• Document outcomes and learnings that inform improvements to our approach and methodology

Preferred Qualifications

Previous startup experience strongly preferred