Customer Operations, CS Tools & Analytics

Summary

Join Narvar as our dynamic Chief of Staff and partner closely with our CEO and leadership team. You will streamline cross-functional initiatives, lead high-impact projects, and ensure the executive team stays focused on strategic goals. This role demands strong analytical and problem-solving skills, excellent communication, and the ability to build relationships. You will define and execute strategic initiatives, advise leadership, develop reporting dashboards, and act as a liaison between leadership and cross-functional teams. The ideal candidate possesses significant experience in strategy, consulting, or business operations and thrives in a fast-paced environment.

Requirements

• 7+ years of experience in strategy, consulting, business operations, or program management
• Proven ability to lead cross-functional initiatives with executive-level stakeholders
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills, with experience influencing senior leadership
• High attention to detail with a passion for operational excellence
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with data and analytics tools (Excel, Google Sheets, dashboards)
• Experience in SaaS, technology, or growth-stage companies required

Responsibilities

• Partner with the CEO to define, communicate, and execute strategic initiatives, organizational priorities, and operational improvements
• Serve as a trusted advisor to leadership by analyzing business challenges, identifying opportunities, and recommending actionable solutions
• Develop and maintain dashboards and reporting to track progress against company goals
• Act as a liaison between Executive leadership and cross-functional teams, ensuring timely communication and alignment across the organization
• Plan and facilitate leadership team meetings, strategy sessions, and key business reviews
• Own special projects from inception through execution, including strategic reviews
• Prepare executive communications, presentations, and briefings for internal and external audiences

Preferred Qualifications

Management consulting and retail industry knowledge are strongly preferred

Benefits

#LI-Remote