Vice President of Post-Sales

Summary

Join TRM Labs as their Vice President of Post-Sales to lead and scale their post-sales organization. You will transform their post-sales motion into a repeatable, scalable engine driving customer outcomes and revenue growth, unifying and leading a team of over 40 professionals. This role involves designing and implementing premium service tiers and monetization strategies, building scalable infrastructure, creating clear career pathways, and developing a comprehensive post-sales strategy supporting growth to hundreds of millions in ARR. You will partner with sales, transform siloed processes, implement robust change management, create data-driven systems, and establish high standards for quality and accountability. The ideal candidate possesses a proven track record of scaling ARR, extensive post-sales leadership experience, and success in monetizing post-sales functions. This is a remote-first position within a fast-paced, mission-driven company.

Requirements

• Track record scaling ARR from tens to hundreds of millions
• 8+ years post-sales leadership experience in enterprise SaaS or fintech
• Experience growing customer bases from hundreds to thousands
• Proven success monetizing post-sales functions and creating new revenue streams
• Strong background implementing change management at scale
• Experience leading multiple post-sales functions (CS, training, solutions, etc.)

Responsibilities

• Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
• Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
• Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions
• Build scalable infrastructure to support growth from hundreds to thousands of customers globally
• Create clear career pathways and growth opportunities across all post-sales functions
• Develop comprehensive post-sales strategy supporting our next growth stage to hundreds of millions in ARR
• Design and implement tiered support packages that drive both customer value and revenue
• Monetize TRM Academy through training, certification, and premium educational offerings
• Partner with Sales to integrate post-sales monetization into our go-to-market strategy
• Transform siloed processes into streamlined, interconnected workflows adopted at scale
• Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
• Create data-driven systems for measuring team performance and customer success
• Establish exceptionally high standards for deliverable quality and team accountability
• Design unified organizational structure with clear growth paths across all functions
• Build and maintain high-performing teams within a culture of coaching
• Foster a culture of excellence, accountability, and continuous improvement

Preferred Qualifications

• Experience serving both private sector and government customers
• Background in compliance, crypto, or financial services technology
• Track record building premium support/training programs
• Strong analytical and strategic thinking capabilities

Benefits

• PTO
• Holidays
• Parental Leave