Lucid is hiring a
Customer Operations Intern
closedLucid
π΅ ~$85k-$95k
πRemote - United States
Summary
The job is a part-time Customer Operations internship at Lucid Software during the fall 2024 semester. The role involves managing technical issues, developing product expertise, identifying key user operational metrics, collaborating with cross-functional teams, assisting in writing help center content, engaging with the Lucid Community, processing customer requests, resolving billing concerns, and researching accounts with payment disputes.
Requirements
- Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
- A strong sense of personal ownership and responsibility
- Ability to translate complex technical ideas into simple, easy to understand content
- Strong written and verbal communication skills (both internally and externally)
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
- Detail-oriented, organized and a good team player
- Bias towards finding solutions versus shutting down ideas
Responsibilities
- Manage technical issues by investigating and troubleshooting problems, escalate user issues, manage issue workflows, proactively identify consumer needs
- Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs
- Assist in writing clear Help Center and user education content
- Engage with our users in the Lucid Community
- Investigate and process customer requests for cancellation and refunds over email
- Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
- Research accounts in which payments have been posted and customer disputes activity
- Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
Preferred Qualifications
- Experience troubleshooting technical issues
- Experience in content creation
- Basic data analytics or statistical skills
- Teaching or mentoring experience
This job is filled or no longer available
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