Customer Operations Manager

Summary

Join our team as an Interim Junior Customer Service Operations Agent! We are seeking a highly communicative and customer-focused individual to answer customer inquiries regarding company vehicles and billing. You will review incoming customer invoices for compliance with tax laws and ensure exceptional customer service through phone and written communication. This is a fully remote position offering a competitive salary, performance-based commission, and opportunities for professional development. We provide modern IT equipment and support, focusing on your personal growth and development. If you are a team player with excellent communication skills and a positive attitude, apply now!

Requirements

• Enjoy customer service, possess strong communication skills, work independently, and maintain a team-oriented and positive attitude
• Handle complex issues effectively and be open to new challenges
• Remain calm under pressure and prioritize high-quality work to ensure customer satisfaction
• Possess excellent German language skills (native level - C1/C2) and good English skills

Responsibilities

• Answer customer questions about company vehicles and billing
• Review incoming customer invoices and ensure compliance with tax laws
• Provide high-quality customer service through phone and written communication

Benefits

• Attractive fixed salary and a commission based on monthly performance
• 100% remote work from home, Monday to Friday, 9:00 AM - 6:00 PM
• Modern IT equipment and IT support
• Individual training and coaching opportunities