Bloomreach is hiring a
Customer Operations Manager

Summary

Join us and transform the future of commerce experiences. We are seeking a forward-thinking and results-driven Customer Operations Manager to build and lead the Customer Operations function.

Requirements

• 7-10 years of experience in SaaS or a comparable environment
• Proven experience in building Customer Operations or Customer Success teams
• Experience with Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat)
• Experience developing customer health scoring system
• Familiarity with reporting and data visualization tools (e.g., Tableau, Looker)
• Excellent cross-functional collaboration skills
• Strong analytical skills, with a focus on data-driven decision-making
• Entrepreneurial mindset, with a high level of energy, dedication, and an unrelenting drive to succeed and win
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, operations, or a related field. Master’s degree is a plus

Responsibilities

• Build the Customer Operations Roadmap: Design and implement a comprehensive Customer Operations roadmap, outlining priorities, processes, and success metrics
• Own the Customer Success Platform Roll-Out: Lead the configuration and rollout of the Customer Success Platform, ensuring it integrates seamlessly with existing tools and workflows
• Develop and Implement Customer Health Scoring: Create a customer health scoring system that captures key indicators of customer engagement, satisfaction, and risk
• Continuous Improvement and Cross-functional Collaboration: Build strong relationships with Customer Success, Account Management and Product teams to align Customer Operations efforts with broader company goals

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution